TurnBeads looks in Files ‘Recent’ section. If for any reason your file isn’t there:

1. click the button on the bottom in Files called BROWSE

2. Tap DOWNLOADS

Downloads can either be on your phone or within iCloud Drive - depending on how you’ve set up Safari. Look both places or open Settings → Safari → Downloads if you're not sure.

Still don't see it? If you use Gmail, or saved the file into Google Drive or another cloud service, it may not be in Downloads at all — see "My files are on Google Drive or another cloud service" below.

If you use Mail (the blue icon), when you click the download link it puts it in the iPhone app called FILES.
If you are working with these soon after your purchase, these will show up under Recents within Files.
If some time has passed they may not be the most recent things, so you’ll find them under Downloads.
Turn Beads is set to look under Recents within Files.

Gmail has its own built-in browser for opening links, and it doesn't always handle downloads the same predictable way Safari does. Do these steps:

1. In the Gmail app, long-press (don't tap) each .zip link

2. Choose Copy Link

3. Open the Safari app (not Gmail's browser)

4. Tap the address bar, paste, and go

This will then use Safari’s reliable downloading and will put the recordings into Files where TurnBeads can easily find them.

This same trick works for Outlook, Yahoo Mail, or any other email app too.

This will work for each individual file - but you can also set it up so it will work every time in the future automatically. Do this:

Gmail app → Settings (gear icon) → General Settings → toggle off "Open links with In-App Browser."

Once that's off, tapping any link in Gmail opens Safari automatically.
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If you already downloaded the file using Gmail’s own browser, it may have encouraged you to “Save To Drive’. You actually have to click ‘More’ to find the button ‘Save to Files’. If you put it into Drive - see the next section for Google Drive

The universal fix: "Save to Files" works the same way everywhere.

1. Open the Google Drive app

2. Find the file — tap the ⋮ (three dots) next to it, don't tap the file itself (that just previews it)

3. Choose Send a copy (sometimes labeled "Share" → "Send a copy," depending on Drive's version)

4. In the share sheet that appears, tap Save to Files

5. Choose On My iPhone and tap Save

6. Open Turn Beads → What Plays → Get More → Add a Store Purchase — the file should now be sitting right at the top under Recents

There are some situations when the download never actually completed. Check this out:

Maybe you tapped the link, Safari opened, and you:

• saw a landing/confirmation page and assumed that was the file (never tapping an actual "Download" button/prompt), or

• saw Safari's native download confirmation banner/prompt and dismissed it without realizing that's what triggers the save.

What to do:

Go back to the email, tap the link again, and this time watch closely for Safari's download banner at the top — tap it to confirm the download before doing anything else.

If you go into Files before letting TurnBeads import your file, and end up tapping the file in its zipped up form, it will unzip.

Don’t worry. Check if the original .zip file is still sitting in the same folder — unzipping usually keeps it. Just delete the unzipped folder and TurnBeads will still work with the zipped folder.

If the original .zip file is gone, select the unzipped folder in Files, long-press, and choose Compress to make a new zip, then import that as usual. (Just make sure nothing was deleted from inside the folder first. There is a small file called tb-manifest.json included with each zip that is not junk, so don’t toss it. Compress it along with the other audio files and let TurnBeads import that new zip).

If the file still won't import after this, it likely needs a fresh download from your original purchase email.

If you’ve bought several recordings at the same time, you’ll need to:

• click each download link - one at a time - from your email reciept, giving each time to fully download

• within TurnBeads, go to Get More > Add A Store Purchase for each individual recording. This button will only bring in one recording at a time, so you repeat this step for each of your purchases.

You always have access to the recordings you bought, so if you want a fresh run at downloading now that you’ve read how it works, or if your original email links expired because it’s more than 24 hours after you purchase - do this:

Go to the bottom of this website page and look for YOUR ACCOUNT. Use that to sign in with the same name and email you used to buy the recordings.

Then click on the big button at the bottom ACCOUNT SETTINGS.

Choose ORDERS.

There you see all your recordings. Each has a download link.

If you’re on your computer, watch the second movie above to see how to bring these over to your phone. If you’re on your phone, just use Safari to download them, or make sure you choose Save to Files if you’re on another browser.

And of course - if you’re STILL stuck - don’t hesitate to reach out. Click the Contact link at the bottom of this page.